United Airlines broke Dave Carroll’s guitar, so he wrote a song about it and used YouTube to get his way. In his words:
“In the spring of 2008, (my band) Sons of Maxwell were traveling to Nebraska for a one-week tour and my Taylor guitar was witnessed being thrown by United Airlines baggage handlers in Chicago. I discovered later that the $3500 guitar was severely damaged. They didn’t deny the experience occurred but for nine months the various people I communicated with put the responsibility for dealing with the damage on everyone other than themselves and finally said they would do nothing to compensate me for my loss. So I promised the last person to finally say no to compensation (Ms. Irlweg) that I would write and produce three songs about my experience with United Airlines and make videos for each to be viewed online by anyone in the world.”
United is not only paying damages but have said they will use the whole incident for internal customer service training.
Here’s a lyrics worksheet with gapfills – can you hear the missing words? united-breaks-guitars
2 Responses
What great material for a lesson on customer service, Anne. Thank you for sharing!
I hope so 🙂 I think it’d be quite popular!