Top service from SurveyMonkey

We’re just organizing a conference here in Berlin, we being a group of lecturers working across institutions, using a Ning platform we’ve called EULEAP to connect internationally. The institution that will be hosting this conference, the Humboldt Language Centre, is directed by Cornelia Hacke and the whole project is powered by the impressive David Bowskill and his team. At ELTABB we’re providing support. Michelle Teveliet has set up a great conference site here: EAP Conference 2013. You couldn’t wish for a better team. The lineup for the conference is impressive, the topics good, and it’s free to participants thanks to the great sponsors.
Now, the only issue is that we have limited space – only 100 people can attend including the organizers and speakers. That means we needed a way to organize signup. Michelle wisely opted for SurveyMonkey. But initially we hit a major snag. Just a day after the conference was first posted in a forum on the EULEAP Ning and had started being announced across various informal networks, and just before we wanted to go live and send out a formal mail shot to all interested partners, SurveyMonkey had technical trouble and shut down. Shock! They’ve explained what happened here. Anyway, that was the bad news, a bit of a bad morning here. But the good news is that they were back after 4 hours, and there was some nice person with a good sense of humor and a lot of patience tweeting away, calming the nerves of hundreds of users who were also missing the service. I can only second what A Crock wrote: Top customer service.  Here’s a brief history of those 4 hours documented on Twitter.

surveymonkey

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Anne

Teaching English for business communication skills, writing online for learners, translating, sailing whenever I can, from Washington, D.C.

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